Frequently Asked Questions

Our standard MOQ ranges from 50 to 100 pieces per style, depending on the product category. For sample orders, we offer 1 to 5 pieces for quality checks. Custom orders have varying MOQs based on design complexity and materials.

Yes, we provide sample orders for quality checks. Sample lead time is typically 7-10 working days. Sample costs are deducted from your final bulk order if you proceed with the full production.

Absolutely! We offer full custom manufacturing services. You can specify your own designs, materials, colours, sizes, and specifications. We also provide private label services where we add your brand logo and packaging.

Yes, we specialize in private label manufacturing. We can manufacture products with your branding, logo, and custom packaging. This allows you to build your own leather collection under your brand name.

We accept Bank Transfers (TT), Letters of Credit (LC), and PayPal. For standard orders, we require 50% advance payment and 50% before shipment. Custom orders require 70% advance and 30% before shipment.

Yes, we offer tiered volume discounts for bulk orders. For orders of 500+ pieces, we provide custom pricing and exclusive deals. Contact our wholesale team for a personalized quote based on your volume requirements.

We can quote prices in USD, AED, or INR based on your preference and location. We work with international buyers across the Middle East, Europe, India, and other markets, and we provide pricing in the currency most convenient for you.

Standard orders can be cancelled within 24 hours of placement. For custom orders, once production has started, cancellations are not accepted. In case of cancellation, any advance payment may be subject to deduction for incurred costs.

Domestic shipping (India) takes 3-5 business days after dispatch. International shipping takes 5-12 business days depending on the destination. We use trusted couriers like DTDC, Blue Dart, DHL, FedEx, and Aramex.

Yes, we ship worldwide from our hubs in India (Mumbai) and UAE (Dubai). We serve customers across the Middle East, Europe, the UK, North America, and other international markets. Shipping terms include EXW, FOB, and CIF.

Yes, once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can track your shipment in real-time through the courier’s website or app. Delivery confirmation is provided upon successful delivery.

Import duties, taxes, and customs clearance fees are the responsibility of the buyer. We provide accurate documentation (commercial invoices, packing lists) to facilitate smooth customs clearance. We recommend checking with your local customs authority for estimated duties.

We use premium quality genuine leather — including top-grain and full-grain leather sourced from trusted tanneries. Our leather is selected for durability, finish, and aesthetic appeal, ensuring long-lasting quality for all our products.

Yes, every product undergoes rigorous quality checks at three stages: Raw Material Inspection, In-Process Quality Control, and Final Finishing Inspection. We ensure precision stitching, durable hardware, and flawless finishing in every batch.

Claims for damaged or defective products must be reported within 7 days of delivery. We will replace defective items or issue a credit note at our discretion. Please note that refunds are not provided for custom-made products unless there is a major quality deviation.

Yes, we offer full private label services. We can customize products with your logo, branding, and packaging. We also offer custom designs and OEM services for brands wanting to create their own leather collection. NDA and exclusivity agreements are available.